ITIL V3 Service Capability PPO - Planning, Protection and Optimization of IT Services Best Practices Study
ITIL V3 Service Capability PPO - Planning, Protection and Optimization of IT Services Best Practices Study and Implementation Guide
168 pages | Emereo Pty Ltd (April 2, 2009) | 1921573953 | PDF | 1 Mb
This book centers on the ability of an IT organization to deliver and support IT services on a day to day basis. The focus is on practical aspects of the ITIL v3 Service Lifecycle and processes associated with Planning, Protection and Optimization which ensures IT departments can cost-effectively manage customer demand, availability and capacity while mitigating risk.
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ITIL V2 Foundation Complete Certification Kit: Study Guide Book and Online Course
ITIL V2 Foundation Complete Certification Kit: Study Guide Book and Online Course
Emereo Pty Ltd | 2009 | ISBN: 1921573651 | 96 pages | PDF | 7.9 MB
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